Shipping & Delivery

Effective Date: June 23, 2026

Welcome to Kibanga. This Shipping Policy explains our order processing procedures, shipping methods, delivery timelines, shipping costs, and important information related to the delivery of our products, including shirts, sets, dresses, and accessories.

Please review this policy carefully before placing your order. By making a purchase through our store, you acknowledge and agree to the terms outlined below.

1. Shipping Coverage

Kibanga currently provides shipping services to customers within our available delivery regions. We work with trusted shipping carriers to ensure that your orders are delivered safely and efficiently.

All orders are processed and shipped according to the estimated timelines listed in this policy. Delivery estimates are calculated based on business days and do not include weekends or recognized holidays.

2. Order Processing Time

After an order is successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Our standard handling time is:

Orders placed before 5:00 PM EST (Monday – Friday) are generally processed starting on the same business day. Orders submitted after the cut-off time, on weekends, or on holidays will begin processing on the next available business day.

During the handling period, our team performs several important steps, including order verification, payment confirmation, product preparation, quality inspection, packaging, and shipment arrangement.

3. Shipping Methods & Delivery Time

Kibanga partners with reliable shipping carriers, including USPS, UPS, and FedEx, to deliver your orders.

The carrier selected for your shipment may vary depending on your delivery address, package size, availability, and the most efficient shipping option.

Estimated delivery times are as follows:

Please note that delivery estimates are not guaranteed and may occasionally vary due to factors outside our control, including weather conditions, carrier delays, high shipping volumes, transportation disruptions, or unforeseen circumstances.

4. Shipping Fees

Kibanga offers simple and transparent shipping rates.

The shipping fee will be clearly displayed during checkout before you complete your purchase.

Additional charges such as customs duties, import taxes, or other government-imposed fees (if applicable based on the destination) are the responsibility of the customer.

5. Order Confirmation and Shipment Notification

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

After your package has been shipped, a separate shipping confirmation email will be sent to you with tracking information. This email allows you to monitor the progress of your shipment from dispatch to final delivery.

Customers are encouraged to check their email inbox, including spam or junk folders, for order updates and shipping notifications.

6. Tracking Your Order

Kibanga provides shipment tracking for all eligible orders.

Once your order has been dispatched, you will receive a tracking number via email. Tracking details are typically updated by the shipping carrier after the package has been scanned into their system.

You may use your tracking number to check:

• The current status of your shipment.
• The carrier handling your package.
• The estimated delivery progress.
• Delivery confirmation once the package arrives.

Please allow some time for tracking information to become available after receiving your shipping confirmation email.

7. Delivery Conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

• Full name.
• Shipping address.
• Apartment, suite, or unit number (if applicable).
• City, state, and postal code.
• Contact information.

Kibanga is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, certain situations may cause delays beyond our standard shipping schedule.

Possible causes include:

• Severe weather conditions.
• Carrier operational delays.
• High seasonal shipping volumes.
• Public holidays.
• Transportation interruptions.
• Incorrect delivery information.
• Unexpected logistical issues.

If your package experiences a significant delay beyond the estimated delivery period, please contact our customer support team for assistance.

9. Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend taking the following steps:

• Verify your shipping address.
• Check around your delivery location.
• Ask household members, neighbors, or building management if they accepted the package.
• Contact the shipping carrier directly for additional delivery details.

If you are unable to locate your package, please contact Kibanga. We will work with the shipping carrier to investigate the situation and assist you in finding a suitable resolution.

Please understand that investigation timelines may depend on the carrier's procedures and response times.

10. Damaged Items During Shipping

We carefully inspect and package all products before shipment. However, if your order arrives damaged during transportation, please contact us as soon as possible.

When reporting a damaged package, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged item and packaging.

This information helps us evaluate the issue and provide appropriate assistance.

11. Multiple Items and Separate Shipments

Orders containing multiple items such as shirts, sets, dresses, or accessories may occasionally be shipped in separate packages.

This may happen due to product availability, packaging requirements, or fulfillment logistics.

If your order arrives in multiple shipments, you will receive tracking information for each package when available.

12. Order Changes and Address Updates

Customers should review their order information carefully before completing checkout.

If you need to modify your shipping address or make changes to your order, please contact us immediately after placing your order.

Although we will make every reasonable effort to accommodate change requests, modifications cannot be guaranteed once an order has entered processing or has been shipped.

13. Shipping During Holidays and Peak Seasons

During holidays, promotional periods, or times of increased order volume, processing and delivery times may be longer than our normal estimates.

Kibanga appreciates your patience during these periods and will continue to work with our shipping partners to deliver orders as quickly as possible.

14. Incorrect, Undeliverable, or Refused Shipments

Packages that cannot be delivered because of incorrect addresses, unavailable recipients, or refusal of delivery may be returned to our fulfillment facility.

In these cases, customers may be responsible for any additional shipping costs required to resend the order.

Any refund requests related to undeliverable shipments will be reviewed according to our applicable store policies.

15. Customer Support

If you have any questions regarding shipping, delivery status, tracking information, or any shipping-related concerns, our customer support team is available to help.

Kibanga Customer Support

• Email: support@kibanga.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We are committed to providing clear communication and reliable support to ensure a smooth shopping and delivery experience for all customers.