Return & Refund Policy

Effective Date: June 23, 2026

At Kibanga, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process for eligible items. Please review the following policy carefully before requesting a return or refund.

1. Return Eligibility

Customers may request a return within 60 days from the date the order is delivered.

To be eligible for a return, items must meet the following conditions:

The item must be in its original condition.
The item must be unused, unwashed, and free from damage caused by misuse.
All original tags, labels, and packaging should be included when possible.
The item must not show signs of excessive wear, alteration, or improper handling.

Kibanga reserves the right to refuse returns that do not meet the conditions stated in this policy.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

Items marked as final sale or non-returnable at the time of purchase.
Gift cards.
Products that have been used, damaged by the customer, or returned in an unsuitable condition.

Please carefully review product descriptions before making a purchase.

3. How to Start a Return

To request a return, please contact our customer support team within the 60-day return period.

Please provide the following information:

Order number.
Full name used for the purchase.
Email address associated with the order.
The item(s) you wish to return.
The reason for the return.
Photos of the item if the product is damaged, defective, or incorrect.

Our support team will review your request and provide return instructions, including the return address and any additional information required to complete the process.

Please do not send any item back without receiving return authorization from our team, as this may delay the processing of your request.

4. Return Shipping Costs

Kibanga does not charge any return processing or restocking fees.

Customers can return eligible products without any additional return fees.

No hidden charges will be deducted from your approved refund amount.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.

To help us resolve the issue quickly, please include:

Your order number.
A clear description of the issue.
Photos showing the product condition and packaging.

After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund when applicable.

6. Return Inspection and Approval

Once we receive your returned item, our team will inspect it to confirm that it meets the return requirements.

After the inspection is completed, we will notify you by email regarding the approval or rejection of your return request.

If the return does not meet our eligibility requirements, the item may not qualify for a refund.

7. Refund Process

Once your return has been approved, your refund will be processed to your original payment method.

The refund processing timeline is:

Refund Stage	Estimated Time
Return Inspection & Approval	After the returned item is received
Refund Processing Time	Up to 12 Business Days
Refund Method	Original Payment Method
Refund Fees	No Fees

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

8. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team.

Exchange availability depends on current inventory. If the requested replacement item is unavailable, a refund or another suitable solution may be offered.

9. Order Cancellation

Orders may be canceled or modified before they enter the processing stage.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In such cases, customers may request a return according to the terms of this Return & Refund Policy.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period: