Privacy Policy

Effective Date: June 23, 2026

Kibanga respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, create an account, make a purchase, or interact with our services.

By accessing or using Kibanga’s website and services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Information We Collect

To provide a smooth and secure shopping experience, Kibanga may collect different types of information from customers.

Personal Information You Provide

When you place an order, contact our customer support, subscribe to communications, or interact with our website, we may collect information including:

  • Full name.
  • Email address.
  • Billing address.
  • Shipping address.
  • Phone number.
  • Payment details necessary to complete your transaction.
  • Order history and purchase details.
  • Information provided through customer service communications.

Payment information is processed through secure third-party payment providers. Kibanga does not store complete payment card information on its own systems unless necessary and permitted by applicable laws.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through technologies such as cookies and analytics tools, including:

  • IP address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Time zone and language settings.
  • Pages viewed and browsing activity.
  • Referral sources.
  • Website interaction data.

This information helps us understand website performance, improve user experience, and maintain website security.

2. How We Use Your Information

Kibanga uses collected information for legitimate business purposes, including:

  • Processing and fulfilling your orders.
  • Confirming transactions and sending order updates.
  • Providing shipping and delivery notifications.
  • Managing returns, exchanges, and refunds.
  • Responding to customer inquiries and support requests.
  • Improving our products, website, and services.
  • Detecting fraud, preventing unauthorized activity, and maintaining security.
  • Personalizing your shopping experience.
  • Sending promotional communications where allowed by applicable law and according to your preferences.
  • Meeting legal and regulatory obligations.

3. Cookies and Similar Technologies

Kibanga uses cookies and similar tracking technologies to improve website functionality and enhance your browsing experience.

Cookies may be used to:

  • Remember your preferences.
  • Maintain your shopping cart.
  • Analyze website traffic and customer behavior.
  • Improve website performance.
  • Support marketing and advertising activities.

Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling certain cookies may affect some website features and functionality.

For more information about our use of cookies, please review our Cookie Policy.

4. How We Share Your Information

Kibanga does not sell your personal information to third parties.

We may share your information with trusted third parties only when necessary to operate our business and provide our services, including:

  • Payment processing providers.
  • Shipping and delivery carriers.
  • Website hosting and technology providers.
  • Analytics and marketing service providers.
  • Customer support platforms.
  • Legal authorities when required by law or to protect our rights.

All third-party service providers are expected to handle your information responsibly and only for authorized purposes.

5. Shipping and Delivery Partners

To deliver your orders, Kibanga may share necessary shipping information such as your name, address, and contact details with delivery service providers, including:

  • USPS.
  • UPS.
  • FedEx.

This information is used solely for shipment preparation, delivery, tracking, and related customer service purposes.

6. Data Security

Kibanga takes reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

  • Secure website connections.
  • Restricted access to personal information.
  • Monitoring systems to identify suspicious activities.
  • Secure third-party payment processing.

However, no online transmission or storage method can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their account credentials and personal devices.

7. Data Retention

Kibanga retains personal information only for as long as necessary to:

  • Fulfill orders and provide customer service.
  • Maintain business and transaction records.
  • Resolve disputes and enforce agreements.
  • Comply with legal, tax, and regulatory obligations.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of according to applicable requirements.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Request restrictions on certain processing activities.
  • Object to certain uses of your personal information.
  • Withdraw consent where processing is based on your consent.
  • Request information about how your data is handled.

To exercise any available privacy rights, please contact our customer support team using the information provided below.

9. Marketing Communications

You may receive promotional emails from Kibanga if you subscribe to our newsletter or choose to receive marketing communications.

You may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link included in the email.
  • Contacting our customer support team.

Please note that you may continue receiving non-promotional communications related to your orders, account activity, or important service updates.

10. Children’s Privacy

Kibanga’s products and services are not intended for children under the age required by applicable law to provide consent for data processing.

We do not knowingly collect personal information from children without appropriate legal authorization. If we become aware that such information has been collected improperly, we will take reasonable steps to remove it.

11. International Data Transfers

Because Kibanga may work with service providers located in different countries, your personal information may be transferred to and processed in jurisdictions outside your country of residence.

When such transfers occur, we take reasonable measures to ensure that your personal information receives an appropriate level of protection consistent with applicable privacy laws.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. These third parties operate independently and maintain their own privacy practices.

Kibanga is not responsible for the privacy practices, content, or policies of external websites or services. We encourage customers to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

Kibanga may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or services.

Any updates will become effective once the revised Privacy Policy is posted on our website with an updated effective date. Continued use of our website after changes are published constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Kibanga Customer Support

Kibanga is dedicated to maintaining your trust by handling your personal information responsibly, securely, and transparently.