FAQs

Effective Date: June 23, 2026

Welcome to Kibanga’s FAQ page. Below you will find answers to the most common questions regarding our products, ordering process, payments, shipping, returns, and customer support. We aim to make your shopping experience simple, convenient, and transparent.

1. What products does Kibanga sell?

Kibanga offers a variety of fashion products, including:

• Shirts.
• Sets.
• Dresses.
• Accessories.

Product availability may vary, and new items may be added or updated regularly on our website.

2. How do I place an order?

Placing an order is simple:

1. Browse our collections and select the items you would like to purchase.
2. Choose your preferred size, color, and quantity.
3. Add the item to your shopping cart.
4. Proceed to checkout.
5. Enter your shipping and payment information.
6. Review your order details and complete your payment.

Once your order is successfully placed, you will receive an order confirmation email.

3. What payment methods do you accept?

Kibanga currently accepts the following payment methods:

• PayPal.
• Venmo.

All payments are processed securely through trusted payment providers.

4. How much does shipping cost?

Kibanga offers a simple flat-rate shipping fee:

The shipping cost will be displayed during checkout before you complete your purchase.

5. How long does shipping take?

Our estimated delivery timeline is as follows:

Orders are processed Monday through Friday with a daily cut-off time of 5:00 PM EST. Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next available business day.

6. Which shipping carriers do you use?

Kibanga works with reliable shipping partners, including:

• USPS.
• UPS.
• FedEx.

The carrier selected for your order may depend on your delivery location and the most efficient shipping option available.

7. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to monitor your package’s journey and check the latest delivery updates from the assigned carrier.

Please allow some time for the tracking information to become active after your package has been shipped.

8. Can I cancel or change my order?

Yes. You may request a cancellation or modification by contacting our customer support team as soon as possible.

Requests can only be accommodated before the order enters processing or shipping. Once the order has been prepared for shipment or handed over to the carrier, changes or cancellations may no longer be possible.

9. What is your return policy?

Kibanga accepts eligible returns within 60 days from the date of delivery.

Returned items must meet our return conditions. Please contact our support team before sending any item back to receive return instructions.

10. Are there any return or restocking fees?

No. Kibanga does not charge any return processing fees or restocking fees for eligible returns.

Approved refunds will be issued for the eligible amount according to our Return & Refund Policy.

11. How long does it take to receive a refund?

Once your returned item has been received and approved, your refund will be processed to your original payment method.

Refund processing may take up to 12 business days, depending on your payment provider and financial institution.

12. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and its packaging.

Our team will review the information and provide an appropriate solution.

13. What if my package is delayed?

Although we work hard to meet our estimated delivery times, delays may occasionally occur due to factors outside our control, such as:

• Severe weather.
• Carrier delays.
• High shipping volumes.
• Transportation disruptions.
• Public holidays.

If your order is significantly delayed, please contact our support team for assistance.

14. Do I need to create an account to place an order?

No. Customers can complete a purchase as a guest if this option is available during checkout.

Creating an account may provide a more convenient shopping experience, including easier access to order history and future purchases.

15. How do I choose the correct size?

We recommend reviewing the size guide available on each product page before placing an order.

If you are unsure which size to choose, please contact our customer support team, and we will be happy to assist you.

16. How can I contact Kibanga?

If you have any questions about orders, shipping, returns, payments, or our products, please contact our customer support team.

Kibanga Customer Support

• Email: support@kibanga.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Thank you for choosing Kibanga. We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience.