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Customer Support
Service Hours
Mon – Sat
8:00 AM – 7:00 PM (EST)
Headquarters & Returns
Kibanga
717 Chapel Road, South Windsor,CT 06074, United States
New York, NY 10001
New York, NY 10001
Fulfillment Region
United States Only
Flat-rate $6.99 shipping on all US orders with tracking included.
Quick Help
Frequently Asked Questions
How do I track my order?
Once your order ships (1–2 business days), you will receive a confirmation email containing your tracking link (USPS, UPS, or FedEx).
What is your return policy?
We offer a generous 30-day return window with free return shipping and $0 restocking fees for eligible, unworn handbags.
How can I request a return label?
Simply send an email to support@kibanga.com with your order number, and our team will issue a prepaid shipping label.